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Dive Source Refund, Purchase and Exchange  Policy

Products:

  • In stock/ regular stock Items: Exchange only or credit note1 ONLY on any returned items that are in original packaging and new condition within one week of purchase.
  • Gift Certificates: No Refunds - exchange only.
  • Special order, custom fit or clearance items: NO REFUND OR EXCHANGE

Courses*:

*This policy applies to ALL courses, classes, open water checkout dives, seminars, events and dive charters.

Conditions:

  • Students who wish to drop out of a course they have signed up for must give at least 2 weeks notice and return all unused course materials to receive a refund (less a $25 Admin fee)
  • Students who cancel or drop out of a scheduled course with less than two weeks notice will not recieve any refund, unless due to a medical reason and a doctors note is provided.The doctor’s note must clearly state that they are not able to scuba dive due to health reasons.
  • Students who miss a class need to contact the shop to see if they can be caught up with their class and to make arrangements for private tutoring and instruction. Cost for this varies by program.
  • Students who fail to show up for a class/course will receive no credit or refund for the program, consider it forfeited and will be billed for the entire course fee.
  • Students who fail to show up, cancel or forfeit their space and wish to take the course at a later date may do so but are still responsible for paying for the course they failed to attend.
  • Any course cancelled by Dive Source will result in a 100% refund or credit to the student with no admin fee (customers choice)
  • Dive Bucks - No refund or exchange and should be thought of as item specific Gift certificates. Only valid for training or rental equipment. Number of dive bucks required for course can change occasionally due to course standards changing and inflation.

 

1 CREDIT NOTE POLICY: Credit notes are not transferable and are valid for 6 months from the time of issue at which time they expire and will be removed from our system - NO EXCEPTIONS